Progressing Service Performance and Export Results of Advanced Manufacturers Networks'
After 3 years of project duration, ProsperAMnet has successfully been implemented! Its results support advanced manufacturers (AMs) in improving their service performance by using the “Service Performance Monitor” and in improving their service export by using the “Service Export Radar”. These and more developed tools can be used for free on the Service Platform.
Especially the Service Export Radar follows an innovative approach, as it provides relevant information for companies for their service export decisions from various webpages by the help of artificial intelligence (AI). Websites and databases are used as they deliver vast amounts of relevant data for companies. With AI, this data are collected and processed, so that even SMEs can benefit and support their decisions regarding service export activities. Another tool, the “networking tableau” provides the users a new form of expanding their professional network in a way that can help them in exploring relevant markets and companies previously unknown to them.
Further, regional round tables were conducted in each country involved where AMs were invited to get know-how on how to use the Service Export Radar, presenting its functions and ways how it can help businesses to enhance their service offers. Strategic Action Plans for fostering service exports of AMs were developed for each country involved in the project. Especially policy makers are addressed with this report, and it shows the main challenges regarding service export and gives insights on how to overcome these challenges. Results gained from the project were disseminated through the whole project duration to AMs, policy makers, stakeholders, and to the scientific community. ProsperAMnet had great success at the ICMarktech conference, where we won the best paper award.
In order to support Advanced Manufacturers to become successful in their service business, a tool called ‘Service Performance Monitor’ is translated into the involved CE languages. This online tool identifies the internal leverages for improving the introduction, management and selling of services. Further, it provides recommendations for action and benchmarks. www.prosperamnet.eu
The involved Business Support Organisations (BSO) are trained into expert hubs regarding the usage of the monitor. Through this training, BSOs are able to support Advanced Manufacturers in their country in the usage of the monitor and in interpreting its results. They understand the main leverages for improving service performance of Advanced Manufacturers in their country.
The Service Performance Monitor is implemented in the countries Slovenia, Slovakia, Hungary, Italy, and Czech Republic. At least 20 Advanced Manufacturers per country use the monitor, understand the main leverages for their internal service performance. In round tables, they get transregional expertise and good practices through BSOs and high education institutions.
For each involved CE country, strategic action plans are developed. The strategic action plans are based upon the regional RIS3 strategies, transnational benchmarks and comparisons of good-practices of Advanced Manufacturers service activities in order to support policy makers in improving service capabilities and regional competitiveness.
Check out the strategic action plans in the following section!
A prototype of the service export radar is being developed as an online tool. It supports the decision making of Advanced Manufacturers when they want to export their services. With the help of Artificial Intelligence, specific information will be collected automatically, and the user of the radar can use different use cases of interest.
In order to make the Artificial Intelligence learn, it must be filled with data and examples within a so-called annotation process. Within this annotations, company websites were analysed and relevant information selected.
More than 2,000 annotations have been finished with in total two annotation phases.
An online platform is developed to facilitate access for AMs and stakeholders and to link stakeholders in the field of service performance and service export. The platform supports AMs and experts with advice, exchange opinions, linkages to good practices and bringing stakeholders together. Further, the tools developed in the project are provided on this platform.
The involved Business Support Organisations (BSO) are trained concerning the usage of the Service Export Radar in order to professionalize them into expert hubs in their region. Through this training, BSO understand the strengths and limits of the Service Export Radar and how the tool can help companies and policy makers to in boosting service exports.
Through this pilot action, the Service Export Radar will be implemented in Austria, Germany, Slovakia, Slovenia, Hungary, Italy and Czech Republic. At least 20 companies per country use the Radar and give feedback to its usage and its results.
Further, Advanced Manufacturers and other stakeholders get transregional expertise through round tables regarding service export.
Country-specific strategic action plans are developed for policy makers prioritising mid to long-term necessary activities upon previous analysis, learnings and advices of stakeholders from each CE country involved in the project, with the final aim to foster service export of regional Advanced Manufacturers, the usage of Artificial Intelligence by companies and hence to increase regional competitiveness.
OUTPUT EXPLAIN VIDEO
This video describes how the Service Export Radar and the underlying Artificial Intelligence works. The Radar is a free-to-use online tool designed to support Advanced Manufacturers in their service export activities.
Join the radar: www.prosperamnet.eu
Documents & Publications WP T1
Documents & Publications - WP T3
Following the final project meeting and final event, the Interreg CE-funded project ProsperAMnet comes to an end on the 31st of March 2022. The project team has successfully implemented all the project activities and outputs.
Visit the Service Platform and use the tools developed within the project!
With this reports, especially policy makers are addressed in order to support them in improving regional AMs’ internal service capabilities and regional competitiveness in the field of Advanced Manufacturing Systems. Strategic Action Plans are developed for each involved CE-country, and shows the main challenges regarding industrial service excellence in the respective country, and gives insights how to overcome these challenges.
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ProsperAMnet has 10 partners from 7 countries.
Project Budget (m.)
ERDF Funding (m.)
Technical University of Liberec, Faculty of Economics
VDMA – Association of German Mechanical and Plant Engineering (Germany)
Regione Autonoma Friuli Venezia Giulia (Italy)
Faculty of Information Studies in Novo mesto (Slovenia)
Ministry of National Development, Digital Economy and Innovation (Hungary)
Austrian Chamber of Commerce, Foreign Trade, International Technology Cooperation (Austria)
European region Danube-Vltava (ERDV) (Germany)
Slovak marketing association (Slovak Republic)
South Bohemian Agency for Support to Innovative Enterprising (Czech Republic)
Municipality of Székesfehérvár (Hungary)